Generally speaking, all visits where we cannot help the patient can be refunded. This includes:
- Pt requesting medication we cannot prescribe or the doctor does not feel safe prescribing
- Doctor’s notes that we cannot provide (e.g. disability forms, vaccine exemptions, etc)
- Visit for an Rx before the Rx was picked up. In this case cancel the Rx with the pharmacy before the patient is eligible for a refund
- Inappropriate behavior by the doctor (please let your superiors know if this occurs)
- A significant mess-up by us (wrong medication dose prescribed that could harm the patient, etc)
- Any service really that we were not able to provide to a patient
- Discretion of the managing staff
As per our website we refund patients if we cannot help them (they are requesting a medication we cannot provide, or a doctor’s note for mask exemption etc.). It is your responsibility to assess early on in the consultation if a patient requests something we cannot provide and then inform the patient and dismiss the visit.
In some instances it is not always apparent within the first 3 minutes that a patient wants something we cannot provide. In those circumstances, still let the patient and staff know that we will refund the patient, but also that you had a full consultation with that patient, so that you will get paid for it. Dismissed patients with less than <3 minute consultation times generally will result in no reimbursement.
Once a patient has received their service from us (doctor’s note, prescription was picked up, etc), they are not eligible for a refund any longer. A patient violating their treatment agreement (e.g. we find out at the end of the consultation in their Rx history that they have been prescribed opioids by a different provider) are also not eligible for a refund (but of course the provider will get paid for the work/consultation they had).