Frequently Asked Questions

Some of the most common side effects of Ozempic®, Rybelsus®, and Wegovy® may include nausea, diarrhea, and vomiting. For a complete list of side effects and other important medical information please visit the Ozempic®, Rybelsus®, or Wegovy® websites.

Here is a short video guide to demonstrate how to properly draw and inject weight loss medication that comes in a vial. Should you have additional questions, please contact our Customer Care team, here. 

The following weight loss services include a consultation, the price of the medication, and shipping– without a subscription.

1. Wegovy (injectable)- $769
2. Ozempic (injectable)- $629
3. Compounded Semaglutide (injectable)- $279
4. Rybelsus (tablets)- $599

 

Due to our high volume of patients, we are able to source different brand name weight loss medication and have the medication shipped to your home. QuickMD weight loss services (EXCLUDING weight loss basic) includes a consultation, the prescription, and the cost of a 30-day supply of one of the following weight loss medications: Ozempic (injectable), Wegovy (injectable), Compounded Semaglutide (injectable), and Rybelsus (tablets).

Weight Loss shipments should be shipped within 8-10 business days post-appointment. The shipping timeline is not guaranteed, as your prescription will be shipped by a non-QuickMD affiliated pharmacy. We partner with the best pharmacies to offer medication options at a fraction of the price, without compromising quality, convenience, or care.

If you select a Weight loss Basic appointment, please note that your $75 appointment cost includes a consultation and a prescription only. Weight Loss basic DOES NOT include the cost of the medication.

Although tianeptine is not an opioid itself, tianeptine binds to and acts as an agonist at the mu opioid receptor, the same type of activity caused by opioid drugs.  An article in the Journal of Addiction Medicine reports “Chronic daily use of tianeptine may represent tianeptine use disorder, which can have a clinical course consistent with opioid use disorder, including the development of impaired control, functional impairment, tolerance, and withdrawal. It is appropriate to consider medications (like buprenorphine) for opioid use disorder for the management of tianeptine use disorder.” Click here to read the article. Kratom dependency and addiction can also be treated successfully with the use of buprenorphine (Suboxone).

A QuickMD MOUD visit costs $99 (medication cost excluded) and will be conducted via video or telephone. If your provider determines that MOUD is right for you, they will write you a prescription. The price of the medication depends on the pharmacy you choose and your insurance coverage.

QuickMD offers truly remote, telemedicine-based addiction services. The DEA allows certified providers to prescribe buprenorphine (Suboxone) through telemedicine without an initial in-person visit. This applies to existing and new patients. Keep in mind that there are certain states that require a yearly in-person visit to continue receiving addiction treatment via telemedicine. Please visit our in-person clinics page for more information.

Yes, QuickMD providers can prescribe mental health medications where needed, as long as the medication is not a controlled substance (for example, we do not prescribe Adderall). To speak to a QuickMD provider, you can book an urgent care appointment here.

No, our counselors are unable to prescribe medication.

Our QuickMD counselors currently offer addiction treatment counseling (which works in conjunction with our MOUD program), and general individual counseling.

You can do both. When the waiting room is not crowded you can enter the virtual waiting room and see a doctor right away. During peak times, you will see the option to make an appointment for the next available appointment time – or any time that fits your schedule.

Advances in telemedicine technology and video quality have made remote on-demand care a convenient and affordable alternative to in-person clinic visits. Many conditions can be diagnosed and treated through a remote consultation with a licensed provider. However, sometimes an in-person visit is necessary; please see the services that we cannot provide here.

We prescribe most common medications if deemed medically necessary and safe by your provider. However we are unable to prescribe controlled substances (with the exception of Suboxone/Buprenorphine for Opioid Use Disorder) and other high-risk medications (e.g. cancer medications, etc.).

Note: The health of our patient is of the most importance- our providers will only prescribe necessary medications.

If your provider reviews your labs and sees any concerning findings they will forward the results to you and give you guidance on any next steps. If you need a prescription or a full consultation following your results, please click here to talk with a QuickMD provider via phone or video–same day appointments are available.

To securely receive your results create an account by downloading the QuickMD app. You can find the app on the App Store or the Google Play Store.

There are several new exciting features with the QuickMD app, including:

1. 1. All visits will auto check-in 5 minutes before the booking time.
   2. There is no longer a need to keep the application open and running if you are in
      the waiting room. We will still provide in-app notifications in case users want to
      keep the application open, but it isn’t necessary. Meaning, you can use your
      phone to do other things while you wait for your visit to begin! Please make sure
      you have enabled push notifications for this feature.
   3. Once checked in for your visit, your provider will contact you via the method chosen during booking (phone or video).
   4. Patients will still have to request printed versions of their medical records through QuickMD Support, though, you can expect this to be a feature in the future

Why can’t I access the old version of the QuickMD app?
You will need to download the newest version of the QuickMD app from the Google Play or App Store. 

I cannot login to app. What should I do?
If you are experiencing difficulty logging in to the new QuickMD app, please try the following troubleshooting tips:

1. 1. Download the latest version of the QuickMD app from the Google Play or App Store. 
   2. Please enable push notifications from the QuickMD app. This way we are able to send appointment reminders to your mobile device.
   3. Your login credentials have not changed. If you have any issues with your username or password, please utilize the password reset function.
   4. If your problems persist, please uninstall the app and re-install it from your devices app store. 

      If you are still experiencing an issue accessing the QuickMD app after following the steps above, reach out to our Customer Care team by utilizing our support request form.

I’m receiving an error code when trying to use the new app. What should I do?
If you are receiving error messages while trying to use the QuickMD app, please try the following troubleshooting tips:

1. 1. Please ensure that your contact information includes a valid phone number or email address.
   2. Your login credentials have not changed. If you have any issues with your username or password, please utilize the password reset function.
   3. If your problems persist, please uninstall the app and re-install it from your devices app store. 

      If you are still receiving error messages, please send our Customer Care team a screenshot of the error message so that we can help escalate your issue to our Technical Operations team if needed. You can reach our Customer Care team by utilizing our support request form.

My account on the QuickMD app is missing information. What should I do?
Please update your information in your account accordingly. You will need to reach out to our Customer Care team if your address or email address needs to be updated. You can reach our Customer Care team by utilizing our support request form.

If the pharmacy you chose does not have your prescription in stock, please contact us by filling out this form.  

Please have pharmacy location information for the new pharmacy you want our provider to send the prescription to, ready when you contact our team. 

Please note, depending on provider’s schedule it may take up to 3 days to complete the transfer of your prescription. 

QuickMD prescriptions are sent to your pharmacy electronically, right after your appointment—but your pharmacy may need time to process the prescription on their end. Prescription fulfillment timeline varies by pharmacy. If you have not received a notification from your pharmacy that your prescription has been filled by the day after your appointment, please contact us here so we can assist you. 

There is currently a global shortage of Ozempic. If your pharmacy does not have Ozempic (or the weight loss prescription that your provider sent in) in stock and is not able to order it, it may be advisable to ask a different pharmacy chain in your area if they have it available.  If you need additional assistance, please contact our team here.

We also currently offer our Weight Loss Select tier- this tier is $599 and includes a consultation, Rybelsus medication, processing, and shipping to your home. Rybelsus is an oral form of semaglutide (the main ingredient in Ozempic) and is a viable and readily available option to you during the global shortage. Explore our other weight loss tiers here. 

Some insurers do not pay for certain medications- this is something that is out of QuickMD’s control. Here are ways to resolve this, sorted from quickest to most lengthy:

1. The easiest way to resolve this is to ask your pharmacist which formulation is covered by your insurer and to have them substitute the medication for either a generic alternative or a different formulation (e.g. pills instead of strips). Note that all our prescriptions per default are sent allowing the pharmacist to substitute. If your pharmacist insists on having a revised prescription sent, please let us know by contacting us here.
2. If your medication is already generic or for whatever reason you cannot switch to a covered alternative, ask your pharmacist to fax the prior authorization to your insurance company directly.
3. If you contacted your insurer and they have to speak with us directly, please complete this form. We will generally contact your insurer within 5-7 business days. Processing from the insurance company may take up to 30 days.

If it has been 15 business days since your prior authorization has been submitted, you may contact us here to inquire about the status.

We will do our best to help resolve pharmacy-related issues for you. It is important to note that pharmacies do have the right to decline scripts for any reason or no reason at all- pharmacy policies are outside of QuickMD’s control.

When you contact our team, please let us know why the pharmacy will not fill the prescription and what information may be missing. Our care team will then contact the pharmacy and try to get the issue resolved for you.

Please fill out this form to get the issue resolved as quickly as possible.

Please note that it may take up to 2 business days for prescriptions to be resent to a new pharmacy for non-controlled medications. This is largely dependent on the provider’s schedule. For buprenorphine-containing medications (Suboxone, Subutex, Zubsolv) we generally cannot switch between different pharmacies to prevent patients from being red-flagged in the prescription monitoring program (PMP). If you are experiencing difficulty in having your suboxone prescription filled, please contact our team here.

Please log into your account around 5-10 minutes prior to your appointment to ensure that you do not experience any login issues. 

All visits will now auto check-in 5 minutes before the booking time. Once in the waiting room, you do not need to keep the application open and running (please ensure that you have disabled the “do not disturb” function on your device, and that you enable push notifications to receive appointment alerts). 

If you booked a phone appointment, the provider will call you around your appointment time. Please keep your phone line open and disable any call blocking features you may have. 

To book an appointment please download the QuickMD app for iOS or Android or use your web browser. Simply create an account or login to book an appointment.

Once logged in, select the correct service you are looking for (urgent care, addiction treatment, weight loss, counseling, or primary care) and then choose the appointment slot that best fits your schedule.

To book an appointment please log into your account using the QuickMD app for iOS or Android or your web browser. Please note that refills require a follow-up appointment with the provider.

Select the correct service you are looking for (urgent care, addiction treatment, weight loss, counseling, or primary care) and then choose the appointment slot that fits your schedule.

Please review our full refund policy, here. 

Please contact our Customer Care team regarding visit credits or refunds, here. 

If you received a message from us that your refund request was approved and is being processed, it may take up to 10 business days for it to be posted back onto your account. This time period is entirely dependent on your bank and type of credit card. 

Please note that we have no influence on how fast the funds will be credited back onto your account and we have no way to expedite this process. The timeline depends on the individual card used and your bank. 

If the transaction was still pending at the time of the refund, the payment may still show up as pending for a few more days, but the charge will not be posted.

If you have waited at least 10 days and have not yet received your refund, please contact us here. 

Please see our full refund policy here. 

We can provide the following doctor’s notes when medically justified:

• Doctor’s note to excuse you from work or school
• Return to work note or return to school note (health clearance note)

We do NOT write disability forms, workers comp forms, forms exempting patients from vaccines or mask wearing, etc.

You will receive the doctor’s note as PDF shortly after your consultation. During peak times it may take up to 12 hours.