Frequently Asked Questions

Some of the most common side effects of Ozempic®, Rybelsus®, and Wegovy® may include nausea, diarrhea, and vomiting. For a complete list of side effects and other important medical information please visit the Ozempic®, Rybelsus®, Wegovy®, or Mounjaro websites.

Here is a short video guide to demonstrate how to properly draw and inject weight loss medication that comes in a vial. Should you have additional questions, please contact our Customer Care team, here. 

The following weight loss services include a consultation, the price of the medication, and shipping– without a subscription.

1. Wegovy (injectable)- $769
2. Ozempic (injectable)- $629
3. Compounded Semaglutide (injectable)- $279
4. Rybelsus (tablets)- $599
5. Mounjaro (injectable) – $399 and up
6. Compounded Tirzepatide (injectable) – $379

Due to our high volume of patients, we are able to source different brand name weight loss medication and have the medication shipped to your home. QuickMD weight loss services (EXCLUDING weight loss consultation) includes a consultation, the prescription, and the cost of a 30-day supply of one of the following weight loss medications: Ozempic (injectable), Wegovy (injectable), Compounded Semaglutide (injectable), Rybelsus (tablets), Mounjaro (injectable), and Compounded Tirzepatide (injectable).

Weight Loss medication should be delivered should be shipped within 8-10 business days post-appointment. The shipping timeline is not guaranteed, as your prescription will be shipped by a non-QuickMD affiliated pharmacy. We partner with the best pharmacies to offer medication options at a fraction of the price, without compromising quality, convenience, or care.

If you select a Weight Loss Consultation appointment, please note that your $75 appointment cost includes a consultation and a prescription only. Weight Loss Consultation DOES NOT include the cost of the medication.

Although tianeptine is not an opioid itself, tianeptine binds to and acts as an agonist at the mu opioid receptor, the same type of activity caused by opioid drugs.  An article in the Journal of Addiction Medicine reports “Chronic daily use of tianeptine may represent tianeptine use disorder, which can have a clinical course consistent with opioid use disorder, including the development of impaired control, functional impairment, tolerance, and withdrawal. It is appropriate to consider medications (like buprenorphine) for opioid use disorder for the management of tianeptine use disorder.” Click here to read the article. Kratom dependency and addiction can also be treated successfully with the use of buprenorphine (Suboxone).

A QuickMD MOUD visit costs $99 (medication cost excluded) and will be conducted via video or telephone. If your provider determines that MOUD is right for you, they will write you a prescription. The price of the medication depends on the pharmacy you choose and your insurance coverage.

QuickMD offers truly remote, telemedicine-based addiction services. The DEA allows certified providers to prescribe buprenorphine (Suboxone) through telemedicine without an initial in-person visit. This applies to existing and new patients. Keep in mind that there are certain states that require a yearly in-person visit to continue receiving addiction treatment via telemedicine. Please visit our in-person clinics page for more information.

Yes, QuickMD providers can prescribe mental health medications where needed, as long as the medication is not a controlled substance (for example, we do not prescribe Adderall). To speak to a QuickMD provider, you can book an urgent care appointment here.

No, our counselors are unable to prescribe medication.

Our QuickMD counselors currently offer addiction treatment counseling (which works in conjunction with our MOUD program), and general individual counseling.

You can do both. When the waiting room is not crowded you can enter the virtual waiting room and see a doctor right away. During peak times, you will see the option to make an appointment for the next available appointment time – or any time that fits your schedule.

Advances in telemedicine technology and video quality have made remote on-demand care a convenient and affordable alternative to in-person clinic visits. Many conditions can be diagnosed and treated through a remote consultation with a licensed provider. However, sometimes an in-person visit is necessary; please see the services that we cannot provide here.

We prescribe most common medications if deemed medically necessary and safe by your provider. However we are unable to prescribe controlled substances (with the exception of Suboxone/Buprenorphine for Opioid Use Disorder) and other high-risk medications (e.g. cancer medications, etc.).

Note: The health of our patient is of the most importance- our providers will only prescribe necessary medications.

If your provider reviews your labs and sees any concerning findings they will forward the results to you and give you guidance on any next steps. If you need a prescription or a full consultation following your results, please click here to talk with a QuickMD provider via phone or video–same day appointments are available.

To securely receive your results create an account by downloading the QuickMD app. You can find the app on the App Store or the Google Play Store.

There are several new exciting features with the QuickMD app, including:

1. 1. All visits will auto check-in 5 minutes before the booking time.
   2. There is no longer a need to keep the application open and running if you are in
      the waiting room. We will still provide in-app notifications in case users want to
      keep the application open, but it isn’t necessary. Meaning, you can use your
      phone to do other things while you wait for your visit to begin! Please make sure
      you have enabled push notifications for this feature.
   3. Once checked in for your visit, your provider will contact you via the method chosen during booking (phone or video).
   4. Patients will still have to request printed versions of their medical records through QuickMD Support, though, you can expect this to be a feature in the future

Why can’t I access the old version of the QuickMD app?
You will need to download the newest version of the QuickMD app from the Google Play or App Store. 

I cannot login to app. What should I do?
If you are experiencing difficulty logging in to the new QuickMD app, please try the following troubleshooting tips:

1. 1. Download the latest version of the QuickMD app from the Google Play or App Store. 
   2. Please enable push notifications from the QuickMD app. This way we are able to send appointment reminders to your mobile device.
   3. Your login credentials have not changed. If you have any issues with your username or password, please utilize the password reset function.
   4. If your problems persist, please uninstall the app and re-install it from your devices app store. 

      If you are still experiencing an issue accessing the QuickMD app after following the steps above, reach out to our Customer Care team by utilizing our support request form.

I’m receiving an error code when trying to use the new app. What should I do?
If you are receiving error messages while trying to use the QuickMD app, please try the following troubleshooting tips:

1. 1. Please ensure that your contact information includes a valid phone number or email address.
   2. Your login credentials have not changed. If you have any issues with your username or password, please utilize the password reset function.
   3. If your problems persist, please uninstall the app and re-install it from your devices app store. 

      If you are still receiving error messages, please send our Customer Care team a screenshot of the error message so that we can help escalate your issue to our Technical Operations team if needed. You can reach our Customer Care team by utilizing our support request form.

My account on the QuickMD app is missing information. What should I do?
Please update your information in your account accordingly. You will need to reach out to our Customer Care team if your address or email address needs to be updated. You can reach our Customer Care team by utilizing our support request form.

If the pharmacy you chose does not have your prescription in stock, please contact us by filling out this form.  

Please have pharmacy location information for the new pharmacy you want our provider to send the prescription to, ready when you contact our team. 

Please note, depending on provider’s schedule it may take up to 3 days to complete the transfer of your prescription. 

QuickMD prescriptions are sent to your pharmacy electronically, right after your appointment—but your pharmacy may need time to process the prescription on their end. Prescription fulfillment timeline varies by pharmacy. If you have not received a notification from your pharmacy that your prescription has been filled by the day after your appointment, please contact us here so we can assist you. 

There is currently a global shortage of Ozempic. If your pharmacy does not have Ozempic (or the weight loss prescription that your provider sent in) in stock and is not able to order it, it may be advisable to ask a different pharmacy chain in your area if they have it available.  If you need additional assistance, please contact our team here.

We also currently offer our Weight Loss Select tier- this tier is $599 and includes a consultation, Rybelsus medication, processing, and shipping to your home. Rybelsus is an oral form of semaglutide (the main ingredient in Ozempic) and is a viable and readily available option to you during the global shortage. Explore our other weight loss tiers here. 

Some insurers do not pay for certain medications- this is something that is out of QuickMD’s control. Here are ways to resolve this, sorted from quickest to most lengthy:

1. The easiest way to resolve this is to ask your pharmacist which formulation is covered by your insurer and to have them substitute the medication for either a generic alternative or a different formulation (e.g. pills instead of strips). Note that all our prescriptions per default are sent allowing the pharmacist to substitute. If your pharmacist insists on having a revised prescription sent, please let us know by contacting us here.
2. If your medication is already generic or for whatever reason you cannot switch to a covered alternative, ask your pharmacist to fax the prior authorization to your insurance company directly.
3. If you contacted your insurer and they have to speak with us directly, please complete this form. We will generally contact your insurer within 5-7 business days. Processing from the insurance company may take up to 30 days.

If it has been 15 business days since your prior authorization has been submitted, you may contact us here to inquire about the status.

We will do our best to help resolve pharmacy-related issues for you. It is important to note that pharmacies do have the right to decline scripts for any reason or no reason at all- pharmacy policies are outside of QuickMD’s control.

When you contact our team, please let us know why the pharmacy will not fill the prescription and what information may be missing. Our care team will then contact the pharmacy and try to get the issue resolved for you.

Please fill out this form to get the issue resolved as quickly as possible.

Please note that it may take up to 2 business days for prescriptions to be resent to a new pharmacy for non-controlled medications. This is largely dependent on the provider’s schedule. For buprenorphine-containing medications (Suboxone, Subutex, Zubsolv) we generally cannot switch between different pharmacies to prevent patients from being red-flagged in the prescription monitoring program (PMP). If you are experiencing difficulty in having your suboxone prescription filled, please contact our team here.

Please log into your account around 5-10 minutes prior to your appointment to ensure that you do not experience any login issues. 

All visits will now auto check-in 5 minutes before the booking time. Once in the waiting room, you do not need to keep the application open and running (please ensure that you have disabled the “do not disturb” function on your device, and that you enable push notifications to receive appointment alerts). 

If you booked a phone appointment, the provider will call you around your appointment time. Please keep your phone line open and disable any call blocking features you may have. 

To book an appointment please download the QuickMD app for iOS or Android or use your web browser. Simply create an account or login to book an appointment.

Once logged in, select the correct service you are looking for (urgent care, addiction treatment, weight loss, counseling, or primary care) and then choose the appointment slot that best fits your schedule.

To book an appointment please log into your account using the QuickMD app for iOS or Android or your web browser. Please note that refills require a follow-up appointment with the provider.

Select the correct service you are looking for (urgent care, addiction treatment, weight loss, counseling, or primary care) and then choose the appointment slot that fits your schedule.

Please review our full refund policy, here. 

Please contact our Customer Care team regarding visit credits or refunds, here. 

If you received a message from us that your refund request was approved and is being processed, it may take up to 10 business days for it to be posted back onto your account. This time period is entirely dependent on your bank and type of credit card. 

Please note that we have no influence on how fast the funds will be credited back onto your account and we have no way to expedite this process. The timeline depends on the individual card used and your bank. 

If the transaction was still pending at the time of the refund, the payment may still show up as pending for a few more days, but the charge will not be posted.

If you have waited at least 10 days and have not yet received your refund, please contact us here. 

Please see our full refund policy here. 

We can provide the following doctor’s notes when medically justified:

• Doctor’s note to excuse you from work or school
• Return to work note or return to school note (health clearance note)

We do NOT write disability forms, workers comp forms, forms exempting patients from vaccines or mask wearing, etc.

You will receive the doctor’s note as PDF shortly after your consultation. During peak times it may take up to 12 hours.

We are the largest TeleMOUD service in the US and serve most states.

We cannot send prescriptions outside of your home state–even if you are located close to a state border. We also cannot prescribe Suboxone (buprenorphine-naloxone) while you are traveling in a different state. You can only change your home address within the QuickMD app once every 6 months.

Please note: For Patients who schedule an appointment in the incorrect state, Customer Support may reschedule your appointment with a physician in your applicable state after an additional $35 administrative fee has been paid. Reminder to patients: All prescriptions for any service must be prescribed in the same state as the patient’s location, per DEA regulations. 

Our Addiction Treatment service is $99 per consultation (applicable prescription cost is excluded). Your provider will determine if MOUD treatment via telehealth is appropriate for you. 

Urgent care appointments ($75) are not eligible for addiction treatment concerns. The urgent care appointment will be cancelled and may result in a fee. 

To book an appointment now, click here.

MOUD programs have strict rules that both patients and providers must abide by. These rules are enforced by the DEA, which include no early refills. 

We encourage you to book an appointment several days before running out of the medication to avoid last-minute pharmacy issues, but we do not authorize refills earlier than the grace period of your individual pharmacy (which is generally between 1-3 days). 

In summary, we cannot authorize early refills for the following: 

• In cases of lost or stolen medications 
• You took more than the prescribed and authorized amount
• Travel-related early refills

To mitigate any travel related issues we recommend the following:

If you know your travel plans in advance, please instruct your doctor to send you less than a month’s supply so that your refill date does not fall into your travel dates. This will ensure that you will be able to get a refill shortly before your trip. 

If this did not answer your question you may contact us here.

QuickMD providers do not prescribe Subutex unless you have a proven medical allergy with medical documentation that can be provided. 

If you have not had a previous prescription that we can find in the prescription monitoring system, or we are unable to contact your previous prescriber, QuickMD providers will prescribe Suboxone when deemed medically appropriate.

If you have additional questions please contact us here.

If your provider has recently requested that you complete an oral swab or urine drug screening as part of your state requirements for tele-MOUD treatment, the order for the drug screening will be sent to Texas Diagnostics Laboratories. You do not need to order anything additionally. Texas Diagnostics will reach out to you via email directly to finalize the ordering process for your required lab test. Should you wish to send the lab order to your local laboratory (i.e. Quest, LabCorp, etc.) instead, please reach out to our Customer Care here.  If you would like to reach out to Texas Diagnostics Directly you are able to here.

 

How It Works:

1. During your QuickMD appointment, your provider will send in an order for a urine or oral swab drug screening if required for your care. This order will be sent to Texas Diagnostics, and the testing kit will be sent directly to your home. If you prefer to complete your lab work at a local laboratory in your area, reach out to our Customer Care team who can send the order to your preferred laboratory location. You can contact our Customer Care team here.  
2. You will receive an introductory email from Texas Diagnostics once the lab has been ordered by your provider. This email includes a payment request which will allow you to complete payment for your order. Please click on “Make Payment” to submit payment. Please enter your insurance information, if applicable. You will need to submit payment in order to complete the order for your lab and receive your testing kit. If you do not receive this email, you can access Texas Diagnostics Labs through this link. 
    
3. Once Texas Diagnostics has received your payment, you will receive confirmation of payment. Please check your spam or junk if you do not see the receipt.
4. Once payment has been received, your order will be moved to the shipping stage. At this point, a test kit will be dispatched to your designated shipping address. You will be provided with a tracking number via email from Texas Diagnostics, enabling you to monitor the delivery status of your test kit.
5. You should expect to receive a package from the Texas Diagnostics laboratory within 3 business days, which will contain all the necessary materials for collecting your sample in the comfort of your own home. If you do not receive your package, please contact Texas Diagnostics or the QuickMD Customer Care team.
6. After you have collected your sample, you can send it back to Texas Diagnostics using the return shipping bag that is provided.

 

Upon receiving your sample, Texas Diagnostics Laboratories will proceed to process and complete testing. Once the sample has been tested, Texas Diagnostics will send you a secure link through which you can access and review your test results. Your results will also be sent to your QuickMD provider for review. If you would like to reach out to Texas Diagnostics Directly you are able to here.

To book an appointment, create an account and schedule an addiction treatment visit on a date and time that works best for you.  Please be sure to select “Addiction Treatment” as the service type and not “urgent care” when booking. If we need more information prior to your appointment we will reach out to you.

You will only be able to book an Addiction Treatment appointment if you live in one of the states that offers MOUD treatment. You can view the services available in your state here.

Please contact us here if you have any additional questions.

To reset your password, please click utilize the “Forgot Password” function on the login screen. If you reset your password successfully and are still experiencing trouble when trying to login, contact us here. Do not create a duplicate account. 

Please login to your account 5-10 minutes prior to the start time of your appointment, to ensure that you do not experience any login issues. 

Visits will auto check-in 5 minutes before the scheduled appointment time. Once you have been checked-in and are in the waiting room, there is no need to keep the application open and running while you wait for the provider to call you. Please ensure that you have enabled push notifications on the app to receive an alert when your provider is starting the video call, and that you have disabled “do not disturb” or any other phone call blocking features on your phone. 

If you booked a phone appointment, the provider will call you around your appointment time. Please keep your phone line open and disable any call blocking apps you may have. Please double-check that the phone number you provided us in your profile is correct. Please note that on certain days, especially when your appointment is preceded with more complex and time-consuming consultations, our providers may run behind. Your provider will begin your appointment as soon as they have completed their previous consultation. 

If you are experiencing a technical issue with the QuickMD app or website, please reach out to our team here. We recommend including a screenshot or any error codes when possible, to help our team address your issue in a timely manner. 

If you are unable to login to your account, please use the password reset function.  If you are still experiencing issues logging into your account, please contact us here. Please do not create a duplicate account. 

An urgent care appointment is only $75 which includes the consultation with a provider and any applicable prescription sent to your local pharmacy. Medication cost is separate. 

Addiction Treatment appointments are $99 which includes the consultation with a provider and a written prescription sent to your local pharmacy, if the provider determines that MOUD treatment is a fit for you. The initial prescription (induction phase) will be written for 7 days, and a monthly prescription after the induction phase is complete. Medication cost is separate. 

Weight loss select appointments are $599 which includes consultation, Rybelsus medication, processing, and shipping from a mail-order pharmacy. There are no hidden fees and no insurance is required. This is a great competitive value. Medication cost is included in the price. 

Weight loss basic appointments are $75 and include a consultation and written prescription sent to your local pharmacy. Medication cost is separate. 

Counseling appointments are $45 for a 30 min virtual session

Create an account to get started now. 

If your provider indicated that you need to complete any lab work as a result of your appointment, your provider will send in the order for the test. If you prefer a specific lab location in your area (that was not otherwise indicated during the appointment), please contact our Customer Care team. They will work with your provider to send the lab order to your preferred laboratory location. 

For drug screening labs in compliance with Addiction Treatment appointments and state requirements, please review this article. 

If you need additional assistance, please contact us here. 

Some medications, while they are not controlled, are safest when prescribed after a complete in-person assessment and/or lab tests. QuickMD providers may not refill or prescribe non-controlled medications if they feel doing so could potentially harm the patient. If a provider deems that labs are necessary before prescribing or refilling certain medications, our team will help coordinate lab testing.

To view a full list of services that QuickMD does not offer, please click here.

We do not yet accept insurance at this time. QuickMD strives to offer competitive, cash-pay prices for urgent care, addiction treatment, weight loss, and counseling services. 

After your visit you can submit the visit summary to your private insurer for reimbursement, if you would like.

We welcome licensed and experienced providers committed to delivering exceptional care. If you’re passionate about making a difference and value flexibility, QuickMD is the perfect place to grow your telemedicine career.

QuickMD connects you with patients through an easy-to-use EMR system. You set your schedule, see patients remotely, and focus on providing care while we handle the logistics and support.

QuickMD offers unmatched flexibility, competitive pay up to $200+ per hour, and extensive support, including malpractice insurance and licensing assistance. Our platform is built with providers in mind, ensuring you have the tools to succeed.

Providers are paid biweekly based on the number of patients seen, offering the opportunity to earn $200+ per hour. This performance-based model ensures your time is both flexible and rewarding.

Absolutely! You can work as little as 10 hours per week or take on more hours if you choose. QuickMD is designed to fit into your life while providing meaningful care to patients.

To get in touch with the partnership team at QuickMD, please contact us here and our staff will get back to you.

Thank you for your interest in joining QuickMD. We are the largest TeleMOUD provider in the country. We provide urgent care, addiction treatment, weight loss, and counseling services via telemedicine.

If you are a doctor or nurse practitioner (NP) and would like to inquire about possible job opportunities with QuickMD, please visit our careers page to view current openings. Thanks again for your interest in joining the QuickMD team!

We strive hard to provide our patients with compassionate and high-quality care. We appreciate any feedback you have regarding the care you received during your consultation. Please complete this form to submit your feedback about your visit.