Frequently asked questions

QuickMD offers services in 48 states. For information on services available in a particular state please see our service map.

If you have any questions about our services, your care, or need to reach your provider, you can easily contact us by opening a support ticket. Our Patient Support Team is here to assist you and ensure your concerns are addressed promptly.

We do not accept insurance at this time. QuickMD strives to offer competitive, cash-pay prices for urgent care, addiction treatment, weight loss, and counseling services.

After your visit you can submit the visit summary to your private insurer for reimbursement.

To get started

• Select your state, visit type, and a time that works best for you.
• Fill out your basic information and payment information  to confirm your visit

Before your appointment, you will need to:

• Verify your ID
• Fill out the intake form
• Download the app on IOS or Android  if you don’t want to use the web browser
• Check-in for your appointment

Yes, our providers can prescribe mental health medications, as long as the medication is not a controlled substance (e.g., we do not prescribe Adderall) and does not require extensive monitoring. To speak with a QuickMD provider, you can book an urgent care appointment here.

Please log into your account around 5-10 minutes prior to your appointment to ensure that you do not experience any login issues.

 

All visits will now auto check-in 5 minutes before the booking time. Once in the waiting room, you do not need to keep the application open and running (please ensure that you have disabled the “do not disturb” function on your device, and that you enable push notifications to receive appointment alerts).

For some medications, QuickMD providers may require a complete in-person assessment or lab tests before prescribing. If labs are deemed necessary, our team will help coordinate the testing.

QuickMD does not prescribe controlled substances or high-risk medications, including:

• Barbiturates
• Narcotics
• Benzodiazepines
• Products containing Marijuana
• Medications for acute heart problems
• Transplant medications
• Biologicals
• Hormone Therapy (other than birth control)
• Subutex (unless there is a proven medical allergy with documentation)

QuickMD does prescribe Suboxone (buprenorphine-naloxone) for Opioid Use Disorder and other Substance Use Disorders when appropriate. All medications prescribed are medically necessary for the diagnosis.

We can provide the following doctor’s notes when medically justified:

• Doctor’s note to excuse you from work or school
• Return to work note or return to school note (health clearance note)

 

We do NOT write disability forms, workers comp forms, forms exempting patients from vaccines or mask wearing, etc. You will receive the doctor’s note as PDF shortly after your consultation. During peak times it may take up to 12 hours.

QuickMD patients must be located in the United States and residing in the state in which your valid photo ID is issued. QuickMD does not see pediatric patients, all patients must be 18+ years old.

QuickMD offers Medication for Opioid Use Disorder (MOUD) services in most states. Please see our service map for exceptions. Appointments are $99 and do not include the price of medication. The price of the medication depends on the pharmacy you choose and your prescription drug coverage.

 

The induction visit is your first MOUD appointment. During this visit, your provider will prescribe a 7-day supply of buprenorphine-naloxone (Suboxone) to monitor your tolerance and make any necessary dosage adjustments.

 

The follow-up visit is included in the cost of the initial visit if completed within 14 days. After induction you will then transition to monthly appointments.

We recommend scheduling your follow-up appointment at least one week after your induction visit or before your initial prescription runs out to ensure continuity of care and prevent any interruptions in your medication.

 

Your follow-up appointment must be scheduled within 14 days of your induction appointment to remain covered under the original pricing. After this period, additional fees may apply.

 

If the follow-up isn’t completed within this window, it will no longer be covered under the induction package, and a $99 fee will apply. Patients who miss their follow-up receive a $64 credit toward future visits, but no refunds are provided.

 

This bundled induction package applies only to NEW MOUD patients and does not extend to those needing a new induction period after a lapse in treatment.

We are the largest TeleMOUD service in the US and serve most states.

 

patients must be located in the United States and residing in the state in which your valid photo ID is issued. We cannot send prescriptions outside of your home state–even if you are located near the border.  Suboxone cannot be prescribed while you are traveling in a different state. Patients cannot change their address more than 1 time in a 6 month period.

 

Please note: For patients who schedule an appointment in the incorrect state, Patient Support may reschedule your appointment with a physician in your applicable state after an additional $35 administrative fee has been paid.

QuickMD providers primarily prescribe Suboxone due to DEA regulations and the higher risk of misuse associated with Subutex. If a patient has an adverse drug reaction or allergy to Suboxone then a Subutex prescription may be offered.  For further questions, please contact us directly.

QuickMD provides fully remote, addiction treatment. Our licensed providers can prescribe buprenorphine-naloxone (Suboxone) without requiring an initial in-person visit. However, some states require annual or semi-annual in-person visits to maintain telemedicine-based addiction treatment. Please visit our in-person clinics page for more information about state requirements.

QuickMD providers primarily prescribe Suboxone due to DEA regulations and the higher risk of misuse associated with Subutex. If a patient has an adverse drug reaction or allergy to Suboxone then a Subutex prescription may be offered.  For further questions, please contact us directly.

MOUD programs have strict rules that both patients and providers must abide by. These rules are enforced by the DEA, which include no early refills. We encourage you to book an appointment several days before running out of the medication to avoid last-minute pharmacy issues, but we do not authorize refills earlier than the grace period of your individual pharmacy (which is generally between 1-3 days).

 

In summary, we cannot authorize early refills for the following:

• In cases of lost or stolen medication
• Taking more than the prescribed amount
• Travel-related early refills

 

We recommend informing your doctor of your travel plans in advance. Request a prescription for less than a month’s supply so that your refill date doesn’t coincide with your travel dates. This will allow you to refill your medication shortly before your trip. If you have additional questions please contact us directly.

At QuickMD, we are able to treat Kratom and Tianeptine dependence and addiction in the same manner that we treat more traditional opioid use disorder.

 

Although tianeptine is not an opioid itself, tianeptine binds to and acts as an agonist at the mu-opioid receptor, the same type of activity caused by opioid drugs. An article in the Journal of Addiction Medicine reports “Chronic daily use of tianeptine may represent tianeptine use disorder, which can have a clinical course consistent with opioid use disorder, including the development of impaired control, functional impairment, tolerance, and withdrawal. It is appropriate to consider medications (like buprenorphine) for opioid use disorder for the management of tianeptine use disorder.”

 

Kratom contains mitragynine, which breaks down and activates mu-opioid receptors.  Kratom dependence, withdrawal, and addiction can be treated with buprenorphine as well.

As part of your tele-MOUD treatment and state compliance, you may need to complete a drug screening. Options for completing the screening include:

1. LabCorp: Visit any LabCorp location with a Lab Requisition Form provided by us.
2. Local Lab: Use a local lab of your choice with an order form we’ll supply.
3. Free Test Kit: Request a free test kit to complete through a proctored video appointment with a QuickMD representative. The proctor will not observe the collection of a urine drug screen.

Please note:

• Free test kit results are available within minutes during the proctored session; results from an outside lab can take 2-5 business days.
• Frequency depends on state requirements or provider discretion.

If you have additional questions please, contact our Labs Team.

If your provider requests a drug screen, it’s typically due to state-mandated requirements, not to penalize you. Rest assured, a positive drug screen will not affect your treatment—QuickMD will continue to prescribe your medication even if other substances are detected. However, completing the urine drug screen is essential to comply with state regulations. Without it, we may be unable to continue prescribing your medication.

Do not use the test prior to your drug screen appointment. You can book an appointment by following the steps below:

• Open the QuickMD app
• Log in to your account
• Choose “Book a visit”
• You can “Book now” or “Search by time”
• Select “Addiction Treatment – $99”
• Choose “Drug Screen – $0”
• Book an appointment with one of our proctors
• Please log in to your QuickMD app 5 minutes before your scheduled appointment and please have a pen handy.

The cost of weight loss medication depends on several factors, including the specific medication prescribed, the dosage, and how often you take it—just like most prescriptions. Some medications require higher doses over time for the best results, which can also affect pricing. Our weight loss medications start at $149, and we’re committed to making treatment as affordable and accessible as possible. You can view detailed pricing and options here.

We offer a range of GLP-1 medication options tailored to your unique health and weight loss goals. Our weight loss consultations are just $49, and during your appointment, your provider will work with you to understand your target weight, budget, and health concerns—helping you choose the right medication. Your provider can send your prescription to your local pharmacy. Medication costs aren’t included in the consultation fee and will vary based on your pharmacy and prescription drug benefits. We recommend checking with your insurance provider before your appointment, as most GLP-1 medications aren’t exclusively approved for weight management.

For extra convenience, we also offer hassle-free direct shipping for both compounded and brand-name options. Your consultation fee will be applied to the total cost, and you only pay the difference.

The following prices* include the shipping, medication, and consultation for a 30-day prescription at the starting dose. Please visit our pricing page for full dosage and pricing details.

• Wegovy (injectable)- starting at $769
• Ozempic (injectable)- starting at $599
• Rybelsus (tablets)- starting at $449
• Mounjaro (injectable) – starting at $349
• Compounded Semaglutide (injectable)- starting at $149
• Compounded Tirzepatide (injectable) – starting at $249

There are no membership fees or long term commitments making it easy to change medications if need be. Established patients can receive 90-day prescriptions.

*The price of a 1-month supply may vary depending on the dosage, please see the pricing page for details.

Some of the most common side effects of Ozempic®, Rybelsus®, and Wegovy® Mounjaro®  may include nausea, diarrhea, and vomiting. For a complete list of side effects and other important medical information please visit the Ozempic®, Rybelsus®, Wegovy®, and  Mounjaro®  websites.

No, our providers are certified rehabilitation counselors who are unable to prescribe medication.

Our QuickMD counselors currently offer addiction treatment counseling (which works in conjunction with our MOUD program), and general individual counseling.

An urgent care appointment is only $75 which includes the consultation with a provider and any applicable prescription sent to your local pharmacy. Medication costs are separate. QuickMD does not accept insurance.

• Cold, flu, and respiratory symptoms
• Minor injuries, sprains, and strains
• Skin rashes or infections
• Allergies and sinus issues
• Urinary tract infections (UTIs)
• Digestive issues
• Mental health support for anxiety, depression, and stress

If you are experiencing a medical emergency, please call 911 right away. For quick and convenient virtual care, login to your account and select “Book Now” to schedule the first available appointment.

If you experience any issues with your prescription, such as:

• The medication is out of stock
• The pharmacy has not received the Rx
• The pharmacy is refusing to fill/has a concern about the prescription
• The prescription needs to be transferred to another pharmacy

Please contact us.

For prescription transfers be sure to include the NEW PHARMACY INFORMATION and understand that depending on the provider’s schedule, transfers can take 24 to 48 hours.

Please note:

• • We will work with you if a pharmacy-related issue arises, however, pharmacies have the right to decline prescriptions.
  • For controlled medications like buprenorphine (Suboxone, Subutex, Zubsolv), it’s best to stick with the same pharmacy whenever possible. If you need to switch due to a stock issue, be sure to check ahead to confirm availability. Frequent pharmacy changes may be flagged in the prescription monitoring program, which could lead to additional verification steps from the pharmacist before your medication is filled.

• Please do not create multiple appointments in order to resolve a prescription issue.

 

Some insurers do not pay for certain medications- this is something that is out of QuickMD’s control. Here are ways to resolve this, sorted from quickest to most lengthy:

• The easiest way to resolve this is to ask your pharmacist which formulation is covered by your insurer and to have them substitute the medication for either a generic alternative or a different formulation (e.g. pills instead of strips). Note that all our prescriptions by default are sent allowing the pharmacist to substitute. If your pharmacist insists on having a revised prescription sent, please let us know by contacting us here.
• If your medication is already generic and you cannot switch to a covered alternative, ask your pharmacist to fax the prior authorization to your insurance company directly.
• If you contacted your insurer and they have to speak with us directly, please complete this form.  We will generally contact your insurer within 3 business days. Processing from the insurance company may take up to 30 days.

If it has been 15 business days since your prior authorization has been submitted, please contact us to inquire about the status.

Please see our full refund policy.

We understand that unexpected events happen, QuickMD asks that patients please reschedule or cancel their appointment a minimum of 2 hours before the scheduled appointment start time. Please notify our Patient Support Team in the event they are unable to make the scheduled appointment.

Please see our full refund policy.

Please contact our Patient Support Team regarding visit credit or refund requests.

If you received a message confirming your refund request was approved and is being processed, please allow up to 10 business days for the funds to appear in your account.

Unfortunately, we have no control over how quickly your bank processes refunds and cannot expedite this process. If the transaction was still pending at the time of the refund, it may continue to appear as pending for a few more days, but the charge will not be finalized.

If more than 10 business days have passed and you still haven’t received your refund, please contact us.

If you can’t log in, use the password reset function. If the issue persists or if you have other login issues, please contact us. Do not create a duplicate account.

Log into your account 5-10 minutes before your appointment to prevent any login issues. Visits will automatically check in 5 minutes before the scheduled time. Once checked in, you’ll be notified when your appointment starts. Be sure to enable push notifications to receive alerts when your provider is ready for the video call. For phone appointments, confirm your phone number is accurate, turn off any call-blocking features, and keep your line available.

If you’re experiencing technical issues, reach out to our Patient Support Team and provide a screenshot of the error or error code.

If your account is missing information, you can update it in your profile. For address or email updates, contact our Patient Support Team.

To get in touch with the partnership team at QuickMD, please contact us here and our staff will get back to you.

If you are a doctor or nurse practitioner (NP) and would like to inquire about possible job opportunities with QuickMD, please visit our provider careers page to view current openings.

We strive hard to provide our patients with compassionate and high-quality care. We appreciate any feedback you have regarding the care you received during your consultation. Please complete this form to submit your feedback about your visit.