Quick Summary
- If you can’t make your appointment, cancel or reschedule at least 2 hours before it starts, or you’ll have to pay a $35 fee
- You can easily book, change, or cancel appointments using the QuickMD app or by contacting Customer Support
- If you miss your appointment because of an emergency, we might be able to make an exception, but it will be decided on a case-by-case basis
- We do not give refunds if you don’t get the medication you wanted, and we cannot guarantee any specific prescription
Effective November 1st, 2023, we have updated our No Show and Cancellation Policy to provide better care to you: Our patients.
This cancellation policy ensures QuickMD can remain consistent with its purpose and promise to provide high-quality, patient-centered care to each of our patients. It allows us the opportunity to provide care to another patient.
Patients can book appointments directly in the QuickMD app (Click Here), allowing them to select an appointment at a convenient date and time. Our scheduling process allows for flexibility and is tailored to fit each patient’s specific needs. While we understand that everyone has emergencies and other unexpected circumstances, QuickMD asks that patients please reschedule or cancel their appointment a minimum of 2 hours before the scheduled appointment start time. Alternatively, patients can notify our support team (Click Here) in the event they are unable to make the scheduled appointment a minimum of 2 hours prior to the scheduled appointment’s start time.
Patient accounts may be credited within 24-48 hours of cancellation, allowing for scheduling of a new appointment at the patient’s convenience. Any missed appointments, no-shows, or canceled visits within 2 hours of an appointment will result in a $35 fee. This fee will be deducted from the patient’s credit balance.
Please do not schedule and cancel appointments on the same day. You will be charged for each scheduled visit. The best way to reschedule an appointment is to contact Customer Support (Click Here).
Patients are required to complete intake forms prior to their appointment. Patients who do not complete the intake process in a timely manner may have their appointments rescheduled or canceled. The intake forms provide necessary background information for the providers.
QuickMD strongly recommends that patients upload applicable medical history documentation from prior providers to the patient portal. If patients would like assistance obtaining medical history documentation, please contact Customer Support to obtain and complete a medical records request form (Click Here). QuickMD cannot, under any circumstances, assist in obtaining medical history documentation without prior written authorization from the patient.
Missed appointments due to unforeseen emergencies, such as medical emergencies or documented illness, may be considered an exception to the policy. Each situation is reviewed and may be approved under the sole discretion of QuickMD management on a case-by-case basis. Please get in touch with the Customer Support team directly to discuss exceptions.
QuickMD does not prescribe controlled substances, with the exception of Suboxone, for the treatment of Opioid Use Disorder (OUD). When an appointment is scheduled, physicians create a treatment plan that is applicable to an individual’s specific health and care needs. QuickMD does not provide a refund for successful visits (as previously defined in this policy).
QuickMD does not prescribe Buprenorphine Monoproduct without submitted, valid documentation there is a reported intolerance to Suboxone. A reported intolerance must be verified by a previous prescription with a documented trial of Suboxone, where there was a reported adverse reaction.
As with all medical practices, QuickMD does not guarantee its providers will prescribe any particular medication simply because a patient has booked and paid for an appointment. QuickMD physicians prescribe medications using their best professional and medical judgment and in accordance with state and federal laws. Failing to receive a prescription for a particular/preferred medication does not entitle patients to a refund. This does not apply to appointments for services not provided by QuickMD, which are still eligible for a full credit.
QuickMD reserves the right to change, add to, or delete this policy without any prior notice. Additionally, we reserve the right to issue an exception to this policy at any time based on specific circumstances the company deems appropriate at the time of the visit or customer support ticket.