Terms and Conditions
These Terms and Conditions define the obligations of QuickMD, LLC, its authorized agents and me, the service subscriber, and they establish the basic rules of safe and fair use of QuickMD, LLC services. QuickMD, LLC and its authorized agents reserve the right to immediately and without advance notice terminate the service and deny access to individuals who do not abide by the Terms and Conditions.
By using the QuickMD, LLC public Website, the QuickMD, LLC secure Website and the QuickMD, LLC telemedicine service, I signify my acceptance of the QuickMD, LLC services Terms and Conditions and software provider End User Agreement. If I do not accept the QuickMD, LLC services Terms and Conditions and software provider (SnapMD, Inc.) End User Agreement I should not use this service. If QuickMD, LLC or software provider changes the Terms and Conditions or End User Agreement, they will post those changes prominently. My continued use of the services and Websites following the posting of changes to these terms will mean I accept those changes. Changes to the Terms and Conditions and End User Agreement will become effective immediately upon posting on the QuickMD, LLC Websites and shall supersede all prior versions of the Terms and Conditions and End User Agreement unless otherwise noted.
Privacy and Security
QuickMD LLC uses telemedicine technology that is both HIPAA- and HITECH-compliant. Data in transit is encrypted using 128-bit SSL and utilizing hashing techniques for protection of sensitive data. In addition, we use AES encryption at the database layer to further protect your date.
QuickMD, LLC considers the privacy of my health information to be one of the most important elements in our relationship with me. QuickMD, LLC’s responsibility to maintain the confidentiality of my health information is one that they take very seriously. I accept QuickMD, LLC Privacy and Security Policy. I can review my patient’s rights regarding privacy here.
I understand that it is extremely important that I keep my password to access QuickMD, LLC completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the QuickMD, LLC website. I understand that QuickMD, LLC or their authorized vendors and agents take no responsibility for and disclaim any and all liability or consequential damages arising from a breach of health record confidentiality resulting from my sharing or losing my password. If QuickMD, LLC or their authorized vendors and agents discovers that I have inappropriately shared my password with another person, or that I have misused or abused my online access privileges in any way, my participation may be discontinued without prior notice.
Use of QuickMD, LLC for Health Care Services
My registration authorizes me to use QuickMD, LLC services as provided in this agreement. It is my duty to be truthful and accurate with all the information I enter into or upload to the system. I acknowledge that I understand that any misrepresentations about the patient’s condition may result in serious harm to me or others. The law requires that every medical diagnostic or treatment encounter be documented. The documentation of consultation encounters with QuickMD, LLC is maintained in an electronic health record (EHR). I may also use my EHR to store other important medical information pertaining to my current health, medical condition and my health history. While my account with QuickMD, LLC is active and in good standing, I will have unlimited access to my medical information stored in my EHR.
By accepting this Agreement, I am granted a non-transferable license subject to the terms of this Agreement to use QuickMD, LLC services. In order to be valid, my account must contain certain required true, correct and verifiable information about my identity and medical history. In order to maintain access to QuickMD, LLC services, and in order for QuickMD, LLC to provide me important information regarding my medical treatment and my health, it is my responsibility to update my personal account information and to notify QuickMD, LLC of any changes in my home address, e-mail address, telephone number, or guardian or emergency contact. My failure to do so may result in interruption of service or QuickMD, LLC’s inability to deliver to me important time-sensitive information about my medical condition, medications, laboratory and diagnostic test results. I may update my personal information by accessing my registration information through the QuickMD, LLC Website by logging in with my user name and password.
QuickMD, LLC’s telemedicine consults are provided by clinicians dedicated to the safe and effective, evidence-based practice of telemedicine. I choose to enter into a clinician-patient relationship with QuickMD, LLC’s clinicians. I agree to have my medical history and other diagnostic and medical documentation reviewed by one of QuickMD, LLC’s clinicians. I acknowledge that QuickMD, LLC’s clinicians may choose not to treat my condition or prescribe a medication for my condition. QuickMD, LLC’s clinicians do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. QuickMD, LLC’s clinicians reserve the right to deny care for potential misuse of services. QuickMD, LLC operates subject to state regulation and may not be available in certain states.
For individuals who are under age 18, a parent or legal guardian must accept this Agreement and on his or her behalf. I agree at all times not to falsify or misrepresent my identity or my authority to act on behalf of another person. I also agree to not attempt or facilitate to attack or undermine the security of the integrity of the systems or networks of QuickMD, LLC, the software provider or any of its authorized agents or affiliates.
I understand that QuickMD, LLC should never be used for urgent matters. Therefore, for all urgent matters that I believe may immediately affect my health or well-being, I will, without delay, go to the emergency department of a local hospital, and/or dial 911.
QuickMD, LLC makes the consultation report available for you to review to ensure that relevant signs and symptoms of patient’s presenting complaint are accurately documented and that you understand the treatment decision and instructions issued by the QuickMD, LLC health care provider. I am advised to immediately contact QuickMD, LLC if I disagree with or do not understand the contents of the consultation report or the instructions issued by the treating QuickMD, LLC health care provider.
I understand that QuickMD, LLC clinicians or staff may send me messages. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages. By entering my valid and functional e-mail address and mobile phone number, I have enabled QuickMD, LLC to notify me of messages sent to my QuickMD, LLC Inbox. I will update my e-mail address on QuickMD, LLC as needed. I agree not to hold QuickMD, LLC or its authorized vendors and agents liable for any loss, injury or claims of any kind resulting from QuickMD, LLC messages that I fail to read in a timely manner. I understand that contents of any message may be stored in my permanent health record. I agree that all communication will be in regard to my own health condition(s). I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of the QuickMD, LLC Terms and Conditions. QuickMD, LLC and its clinicians do not assume any responsibility for health information or services used by persons other than the primary account holder.
Deactivation of Account
I understand that my account may be deactivated upon my request or at the discretion of QuickMD, LLC for failure to meet these Terms and Conditions.
I understand that my account may not be available to me at all times due to unanticipated system failures, back-up procedures, maintenance, or other causes beyond the control of the QuickMD, LLC or its authorized vendors and agents. Access is provided on an “as-is as-available” basis and QuickMD, LLC or its authorized vendors and agents do not guarantee that I will be able to access my account at all times.
I understand that QuickMD, LLC or its authorized vendors and agents take no responsibility for and disclaim any and all liability arising from any inaccuracies or defects in software, communication lines, the virtual private network, the Internet or my Internet Service Provider (ISP), access system, computer hardware or software, or any other service or device that I use to access my account.
I understand that the health care services rendered by QuickMD, LLC’s clinicians are subject to their discretion and professional judgment. I understand that QuickMD, LLC operates subject to state regulation and may not be available in certain states.
I understand that from time to time I may be asked to complete patient satisfaction surveys. QuickMD, LLC or its software provider, vendors and agents may analyze information submitted via these surveys as part of descriptive (demographic) studies and reports. In such cases all of my personal identifying information will be removed.
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected thereby.
It is understood that no delay or omission in exercising any right or remedy identified herein shall constitute a waiver of such right or remedy, and shall not be construed as a bar to or a waiver of any such right or remedy on any other occasion.
QuickMD, LLC and its authorized agents and I agree to comply with all applicable laws and regulations of governmental bodies or agencies in performance of our respective obligations under this Agreement.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
You have the right to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we’ve shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
You have some choices in the way that we use and share information as we:
- Tell family and friends about your condition
- Provide disaster relief
- Include you in a hospital directory
- Provide mental health care
- Market our services and sell your information
- Raise funds
Our Uses and Disclosures
We may use and share your information as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us using the information on page 1.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Other Instructions for Notice
- Insert Effective Date of this Notice
- Insert name or title of the privacy official (or other privacy contact) and his/her email address and phone number.
- Insert any special notes that apply to your entity’s practices such as “we never market or sell personal information.”
- The Privacy Rule requires you to describe any state or other laws that require greater limits on disclosures. For example, “We will never share any substance abuse treatment records without your written permission.” Insert this type of information here. If no laws with greater limits apply to your entity, no information needs to be added.
- If your entity provides patients with access to their health information via the Blue Button protocol, you may want to insert a reference to it here.
- If your entity is part of an OHCA (organized health care arrangement) that has agreed to a joint notice, use this space to inform your patients of how you share information within the OHCA (such as for treatment, payment, and operations related to the OHCA). Also, describe the other entities covered by this notice and their service locations. For example, “This notice applies to Grace Community Hospitals and Emergency Services Incorporated which operate the emergency services within all Grace hospitals in the greater Dayton area.”